What we do
1. Readiness to start: diagnose
Know what good looks like
Find out what best practices are in Responsible Technology in your sector, what they mean for you and how to progress.
Understand your potential
Improve your competitive position by understanding your internal capabilities, competitors, supply chain, ecosystem and changing customer perceptions to uncover commercial opportunities within the market for responsible products and services.
Make the case for change
Know the return on trust for your organisation, and construct a compelling financial and risk-based case for change.
2. Reimagine your future: research
See the possibilities
Inform your organisational, technology and product planning. Bring to life the possible futures of technology and data, its unintended consequences and understand the impact on your strategy.
New propositions discovery
See through the hype to reality. Use design and prototyping to decide if, when and how to implement new technologies, processes and business models. Understand the impact on trust, your R&D and strategy.
Capabilities with vision and principles
Understand what trust means for your organisation through bringing it to life in a vision and accompanying principles to guide your future work.
3. Repair products or services: experience design
Diagnose trust gaps
Worried your products or services hold risk? Through an assessment, together we define and prioritise your trust points within existing user experiences and help you know what to do next.
Deepen customer relationships
Invent, design and implement data patterns within your user journeys in order to earn trust with your customers. Build responsible, personalised experiences. Develop capabilities and patterns that your teams can use to repair other products and services.
Turn transparency into value
Help your customers and wider ecosystem understand, across your channels, how data is collected, stored and used to improve their experience and create public value through proof-backed claims.
4. Redesign for trust: product and service design | mentoring
Prototype products and services
Make high-fidelity prototypes of products and user experiences that demonstrate new value exchanges with data, open up new markets and that demonstrate trustworthiness.
Pilot to scale
Develop and build a functioning data-rich product or service, piloted in early market conditions and either ready for global roll out or pivoted to meet needs.
Support your teams by embedding Responsible Technology by Design practises through mentoring with IF’s team. We help teams in start-ups, scale-ups and established organisations with their dilemmas in data, technology and trust.
5. Reach new audiences: growth strategy
Explain your products
Understand the impact of your product on target audiences and society. Translate your product’s impact into engaging language, design and features that prove it’s worth trusting.
Grow your community
Create community activation and engagement plans. Plan for the commercial partnerships that drive adoption and conversion of your product or service. Design an onboarding or education programme to create a trustworthy experience.
Establish ongoing monitoring to measure the impact of your product or service on trust, society, adoption and conversion.
Work with us
To discuss how IF can support your organisation please email on [email protected]