One of the things that struck me at the G20 Consumers conference last month was that there is a big opportunity to build a shared, global infrastructure. This could be a huge support to consumers who own digital products and to the consumer rights organisations that help protect them. In the UK, Brexit means that this should now become a priority.
We’ve been working with Consumers International to create a toolkit for consumer rights policymaking in the digital age. It’s been published today to mark World Consumer Rights Day, which focuses this year on building a digital world consumers can trust.